Terms and Conditions

About Timeless Dietetics service

Timeless Dietetics provides one-to-one individualised nutrition counselling with an Accredited Practising Dietitian (APD) that is accredited by Dietitian Australia. Individual nutrition consultations provided by dietitians at Timeless Dietetics begin with an assessment of your social, health and nutrition status and needs. After the assessment, you and your dietitian will discuss how to proceed by setting realistic goals and personalised nutrition intervention. 

Dietitians do not make medical diagnoses nor prescribe medical treatment. Rather, we make nutrition diagnoses and provide nutrition intervention and education to improve nutritional health and knowledge. Dietetics services are not to replace any medical care but intend to work collaboratively with your medical and health team to provide the best care.

Payment option

As only telehealth is provided at the Timeless Dietetics, payments are accepted in the form of credit or debit cards. Card details will be collected at the time of making an appointment through professional patient management software, however, no charge will be incurred until the appointment is finished.

Arriving late

If you arrive at your appointment late, the session will end at the scheduled time regardless of when it started and no partial refund will be offered. 

Cancellation and no-show policy

This policy is aimed to reduce amount of late cancellation, rescheduling and missed appointment so other clients not to miss out on the opportunity to access our service and our practitioners’ time in preparation is protected.

We offer free cancellation and rescheduling with 24 hours or more notification. A cancellation fee of 75% of the regular session fee will be incurred if cancellation and rescheduling are notified within 24 hours before the appointment. A fee of 100% of the regular session fee will be incurred for no-show appointments.

However, we know that life happens sometimes, so we try our best to understand your situation and will make case-by-case arrangement.

Privacy policy

To protect the confidentiality and privacy of clients, Timeless Dietetics provides healthcare services in accordance with the Privacy Amendment (private sector) Act Guidelines. Clients’ details will not be disclosed to third parties without clients’ permission and informed consent needs to be obtained, which includes sharing details with other healthcare professionals in the clients’ care team. In the case where clients’ medical files are used for educational purposes, all information will be disclosed as de-identified documentation. All clients’ records (personal details, medical information, and treatment) are kept for at least 7 years with self-encrypted software and will be audited and destroyed after 7 years upon discharge from dietetic service as per Privacy Amendment (private sector) Act Guidelines.