Our Services

1-on-1 Telehealth Consultations

1:1 telehealth consultations are the best way to address your unique concerns and barriers to making healthy changes. In the process, we aim to understand your life, health status and goals, in order to help you liberalise eating.

How We Work

  • After we have receive your appointments, we will send you 2 separate emails:

    1. Booking Confirmation with meeting link

    2. Pre-Appointment Survey: To best use our time together in person, we will administer a pre-appointment survey to collect some basic administrative information.

    Please contact us if you have trouble in any steps.

  • In your first appointment, you can expect a judgement-free, welcoming and safe environment where you will be supported.

    Throughout the appointment, your dietitian will continue to learn more about you, including your motivation, reason for booking, lifestyle, goals, barriers, struggle, medical history, living situation, current diet and movement, so we know how to support you best.

    We will discuss any health topic you are interested in and address your concerns and questions.

    Toward the end of the appointment, we may start brainstorming some first steps of making changes together. We will wrap our heads together to make changes you feel comfortable with. In this process, you are the expert on yourself, and we are here to guide you to where you want to be in a supportive way.

    Before the session ends, we will discuss the best frequency for touching base in the next few weeks and may book in the next session together.

    Everything we discuss during the appointment will be put into writing for you during the session so you don’t feel the pressure to remember it all.

  • Review appointments are essential for maintaining momentum. It will often start with reviewing how the changes or behavioural experiments from the last session went. We will discuss any barriers and how to work around it if you want to give it another go.

    Then, we will touch base on changes in your life, overall health and diet.

    As always, we will discuss any topics you are interested in or answer any of your questions.

    Then we may come up with new changes, if any, you want to make, set goals and discuss the next review.

    When you are satisfied with your progress and lifestyle, we will call it the closure of our working relationship, and hopefully, you will never need to see a dietitian with the same problem again.

Nutrition Workshop and Talk

In recent years, more and more of the spotlight has been put on the health and well-being of a team/community. We offer to create and deliver on-site workshops or talks with tailored programs that suit your team/community.

In a corporate environment, you may want to improve and raise awareness of the well-being of a team, as it has been shown to decrease total days of sick leave and increase team productivity & employee retention.

In a sports team or fitness centre, you may want to provide professional development choices for your team or run a nutrition program for members to improve performance and outcomes.

Pricing of workshops/talks depends on your site location, audience size, time of the workshops/talk, number of sessions, and the topic niche.

For more information or to get a quote, please leave us a message or email us directly.

Our Service Areas:

  • Disordered eating and eating disorders
    (restrictive, binge, bulimia, emotional eating, etc.)

  • Improving relationship with food
    (Intuitive eating, improving body image, Health At Every Size®)

  • IBS management

  • Active & sports nutrition
    (distance running, resistance/weight training, injury, etc.)

  • Chronic disease management
    (high cholesterol, high blood pressure, heart disease, diabetes, gout, etc.)

Fees and Rebates

  • - Standard Initial Appointment (60min|$150)
    - Long Initial Appointment (90min|$180)
    - Standard Review Appointment (30min|$100)
    - Long Review Appointment (45min|$125)

  • We offer a special rate for EPC/CDMP rate under Medicare referral:


    - Standard Initial Appointment (60min|$120)
    - Standard Review Appointment (30min|$80)

  • Medicare rebate is available for patient under a GP management plan. Current valid plans include:

    Chronic Disease Management Plan (CDMP/EPC): Medicare holders can claim up to 5 allied health sessions (not limited to dietitian) per calendar year.

    Eating Disorder Plan (EDP): a plan specifically made for people with diagnosed eating disorders or disordered eating. EDP rebates for 10 psychological and 20 dietetic sessions per 12-month period.

    Current Medicare rebate for each dietetic visit is $58.30. Talk to your GP to learn your eligibility.

  • As a Medicare provider and an accredited dietitian, our dietitian was automatically registered with all insurance companies.

    Dietetic services are covered under “Extras” in private health insurance plans. Please refer to your insurance policy for rebate amounts and limits.

    Upon the payment has been processed after each session, you will receive a paid invoice, valid for making a claim.

Interested? Curious? Any Questions or Concerns?

Leave A Message

We will try our best to answer your questions or extend you to credible source of information and services if they are out of our professional scope.

FAQs

  • In Australia, all dietitians are nutritionists, but not all nutritionist are dietitians.

    The title ‘nutritionist’ is not regulated by law and regulation; anyone who completed a day course in a program containing nutrition elements may claim themselves as a ‘nutritionist’.

    On the other hand, dietitians (Accredited Practising Dietitians/APDs) are governed by law and reinforced by Dietitian Australia and uphold the credentials of Accredited Practising Dietitians (APDs). APDs have to complete 4-5 years of full-time study with supervised clinical training and a 12-month mentorship. Dietitians are required to maintain a commitment to regular professional development, uphold a set of national competency standards and follow a code of conduct, including regulation of how we can advertise.

    Only APDs are recognised healthcare professionals and registered with Medicare and all health funds, meaning eligible people can receive a rebate from Dietitian visits.

  • We take an individualised approach when working with our clients. The frequency and duration depend on a number of factors, including motivation for change, goal, current state, level of understanding, and complexity of the condition. Often appointments are more frequent at the start and gradually spaced out further as you build confidence.

    The best practice for care frequency is 2 weeks, as it helps you build momentum and make sustainable change and progress. But everyone is different. Most of our clients touch base every 3-4 weeks at first, then slowly decline and eventually cease treatment

  • Providing clients with a one-and-done meal plan seems a good idea to save both practitioners’ and clients’ time. However, research consistently shows meal plans have low compliance, poor long-term outcomes and negatively impact people’s relationship with food.

    However, we are very open to discussing personalised meals, snacks and recipe options that suit your own lifestyle. A ‘personalised dietary plan’ may be provided to capture individualised recommendation.

  • As much as we love to meet our clients in person 1:1, we currently only offer telehealth consultations to improve accessibility and keep our appointment fee at an affordable rate.

    If we have a physical location, we will update it on all platforms.

    In the meantime, we do offer on-site corporate nutrition talks/workshops. Please contact malcolmtang@timelessdietetics.com.au to discuss a nutrition program tailored to your work team.

  • Yes - our dietitian is qualified and trained in HAES and support our clients with a non-diet approach.

  • In your first appointment, you can expect a judgement-free, welcoming and safe environment where you will be supported. The dietitian will ask you questions about your motivation, reason for booking, etc. You are more than welcome to share your experience and story.

    Throughout the appointment, we will continue to learn more about you, including your lifestyle, goals, barriers, struggle, medical history, living situation, current diet and movement, so we know how to support you best.

    Toward the end of the appointment, we may start brainstorming some first steps of making changes together. We bring both of our expertise (*your understanding of your body and self; our understanding in most relevant research and science*) together to make changes that you feel comfortable with. In this process, you are the expert on yourself, and we are here to guide you to where you want to be in a supportive way.

    Before the session ends, we will discuss the best frequency for touching base in the next few weeks and may book in the next session together.

    Everything we discuss during the appointment will be put into writing for you during the session so you don’t feel the pressure to remember it all.

  • Review appointments are incredibly important for maintaining momentum, working with motivator and barriers to change and allow us to monitor your goal.